Terms of Service

2. The FieldPlx service

FieldPlx is a business field-service operations platform. Depending on the selected plan and enabled modules, it may include customer management, employee/user administration, scheduling, service requests, jobs, visits, work orders, quotations, invoices, payments, products, inventory, location-enabled field workflows, photos and file attachments, reports, notifications and related administration tools.

Features, limits, modules and availability may differ by subscription plan, workspace configuration, country, platform or device.

3. Accounts, tenant administrators and authorized users

• Each business workspace may have one or more administrator accounts responsible for configuring the workspace and managing users.
• Customers are responsible for keeping account information accurate and for maintaining the confidentiality of usernames, tenant codes, passwords and authentication credentials.
• Customers are responsible for all activity performed by their authorized users unless caused by a security failure attributable to FieldPlx.
• Administrators must promptly disable or remove access for users who should no longer access the workspace.
• You must notify FieldPlx promptly if you believe an account has been compromised or used without authorization.

4. Customer data and business responsibility

“Customer Data” means information, files, photos, records and other content submitted to FieldPlx by or for a Customer, including employee/user information, customer/contact information, location records, job details, service notes, quotations, invoices, payment records, products, inventory and attachments.

The Customer retains its rights in Customer Data. The Customer grants FieldPlx a limited right to host, process, transmit, back up and otherwise use Customer Data only as necessary to provide, secure, support and improve the service and to comply with law.

The Customer is responsible for ensuring it has a lawful basis and any required notices, consents or permissions to collect and use Customer Data, including employee location information, customer contact details and job-site photos.

5. Acceptable use

You may not use FieldPlx to:

• violate applicable law or the rights of another person;
• upload malware, malicious code or content designed to disrupt systems;
• attempt to gain unauthorized access to another workspace, account or system;
• circumvent security, subscription, usage or access controls;
• scrape, reverse engineer or copy the service except where applicable law expressly permits it;
• use FieldPlx to harass, stalk, unlawfully monitor or otherwise misuse employee or customer location information;
• upload content you do not have the right to use;
• use the service in a manner that materially interferes with the stability, security or performance of FieldPlx.

6. Trials, subscriptions, plans and billing

FieldPlx may offer free trials, paid plans, promotional periods or plan-specific limits. The plan selected for a workspace determines available modules, user limits, branch limits, storage limits, pricing and other service entitlements.

• Trial terms, length and available features may change from time to time.
• Paid subscriptions are billed according to the pricing and billing cycle presented at purchase or agreed with the Customer.
• Taxes may apply depending on the Customer's location and applicable law.
• Unless otherwise stated, fees already paid are non-refundable except where required by law or expressly agreed in writing.
• If a subscription expires, is cancelled or is not paid when due, FieldPlx may restrict or suspend access to paid features.

7. Mobile app, camera and location-enabled features

Some FieldPlx features may require device permissions such as location, camera, photos or file access. Users must grant the relevant permission before the feature can operate.

Customers are responsible for enabling location tracking only for legitimate business purposes and for providing any legally required employee notice or consent. FieldPlx must not be used for covert or unlawful employee monitoring.

8. Third-party services and integrations

FieldPlx may rely on or connect with third-party services such as hosting providers, email providers, mapping/location services, payment providers, analytics tools or business integrations. Your use of a third-party service may also be governed by that provider's own terms and privacy policy.

FieldPlx is not responsible for third-party services that are outside our control, although we select and manage service providers with reasonable care.

9. Intellectual property

FieldPlx, including its software, interface, design, branding, workflows, documentation and related materials, is owned by CorePLX or its licensors and is protected by applicable intellectual-property laws.

Subject to these Terms and payment of applicable fees, FieldPlx grants the Customer a limited, non-exclusive, non-transferable right to use the service during the applicable subscription or trial period for its internal business operations.

10. Confidentiality and security

Each party may receive confidential business information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only as necessary for the relationship unless disclosure is required by law.

Customers are responsible for configuring permissions appropriately and for not sharing credentials between users. FieldPlx uses reasonable technical and organizational measures designed to protect the service and Customer Data.

11. Availability, maintenance and service changes

We aim to keep FieldPlx available and reliable, but uninterrupted service cannot be guaranteed. Maintenance, security work, updates, internet outages, third-party failures or events beyond our reasonable control may affect availability.

We may update, improve, replace or discontinue features. Where a material change significantly affects paid use, we will provide notice when reasonably practical.

12. Suspension and termination

We may suspend or terminate access if a Customer materially breaches these Terms, fails to pay applicable fees, creates a security risk, uses the service unlawfully or if suspension is required by law.

A Customer may stop using FieldPlx or cancel according to the applicable subscription arrangement. After termination, access may end and Customer Data may be deleted after an appropriate retention period, subject to backups and legal retention requirements.

13. Disclaimers

FieldPlx is provided on an “as available” basis. To the maximum extent permitted by law, we disclaim implied warranties that are not expressly stated, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

FieldPlx is a business operations platform and does not provide legal, tax, accounting, employment, safety or regulatory advice. Customers remain responsible for their own business decisions and compliance obligations.

14. Limitation of liability

To the maximum extent permitted by applicable law, FieldPlx/CorePLX will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill or data arising from use of the service.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to FieldPlx will not exceed the fees paid by the Customer for the service during the twelve months immediately before the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

15. Indemnity

To the extent permitted by law, the Customer agrees to defend, indemnify and hold FieldPlx/CorePLX harmless from third-party claims arising from the Customer's unlawful use of FieldPlx, Customer Data, violation of another person's rights or breach of these Terms.

16. Governing law and disputes

These Terms are governed by the law stated in the Customer's applicable order form, subscription agreement or other written agreement with FieldPlx/CorePLX. If no separate governing-law clause has been agreed, the applicable governing law and venue should be confirmed by CorePLX before publication of these Terms.

17. Changes to these Terms

We may update these Terms to reflect changes to FieldPlx, business practices or legal requirements. The “Last updated” date will be revised when changes are published. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

18. Contact

Questions about these Terms can be directed to FieldPlx/CorePLX using the contact details published on fieldplx.com.